Elm Tree Clinic is Permanently Closed
This page remains available for medical records requests and related information.
Emergency and Crisis Information
- If you are experiencing a medical emergency, call 911.
- If you are experiencing a mental health or substance-use crisis, call or text 988.
- If you need urgent medical advice, contact your current healthcare provider, local urgent care center, or nearest emergency department.
Medical Records Requests
To request a copy of your records, email the Medical Records Department directly. Include only the information needed to identify your request — do not include detailed medical information unless instructed to do so.
Note: Requests cannot be completed by phone or voice message. Phone and voicemail may be used only for callback or general instruction purposes.
Submitting a request does not automatically release records. Requests are processed within the time required by applicable law.
Third-party releases: A signed authorization is required when records are to be released to another person or organization.
Special record types: Certain records, including substance-use-disorder treatment records, may require specific written consent before they can be disclosed.
Continued Care
For continued care, contact your insurance plan, primary care provider, local community health center, or another licensed healthcare provider.
Record Retention
Elm Tree Clinic will maintain medical records in accordance with applicable federal and Massachusetts record-retention and privacy requirements.