Notice

Effective June 1, 2026, Elm Tree Clinic is not accepting new patients or appointment requests. This website will remain available for medical-records request instructions and related updates.

New-patient intake, routine service inquiries, and employment inquiries are not available.

Emergency and Crisis Information

Elm Tree Clinic cannot provide emergency care through this website.

• If you are experiencing a medical emergency, call 911.
• If you are experiencing a mental health or substance-use crisis, call or text 988.
• If you need urgent medical advice, contact your current healthcare provider, local urgent care center, or nearest emergency department.

Medical Records Requests

Current and former patients may request copies of their medical records using the online Medical Records Release Authorization Form or by emailing the Medical Records Department. Submitting a request does not automatically release records. Elm Tree Clinic may verify identity, authorization, and delivery instructions before records are released.

Records are generally provided by secure file link after identity and authorization are verified. Secure file links are preferred because medical records may be too large for email and allow access to be limited to the verified recipient.

Encrypted email or other approved delivery methods may be used when required or appropriate. Elm Tree Clinic does not routinely provide paper copies, but alternative arrangements may be made when required or appropriate.

To protect patient privacy, Elm Tree Clinic may require identity verification before records are released. A signed written request or authorization is required when records are sent to another healthcare provider or another person designated by the patient, or when required by applicable privacy laws. Certain records, including substance-use-disorder treatment records, may require specific written consent before they can be disclosed.

Elm Tree Clinic will act on medical-records access requests within the time required by applicable law. When emailing the Medical Records Department, please include only the information needed to identify your request and do not include detailed medical information unless instructed to do so.

Requesting Records for Another Provider

If you would like your records sent directly to a new healthcare provider, please submit the online Medical Records Release Authorization Form or send a signed release authorization to records@elmtreeclinic.com.

Continued Care

Patients should contact their insurance plan, primary care provider, local community health center, or another licensed healthcare provider to arrange continued care.

Record Retention

Elm Tree Clinic will maintain medical records in accordance with applicable federal and Massachusetts record-retention and privacy requirements.